shipping and returns

We understand the importance of these gift boxes arriving in a timely manner and aim to have them shipped out as soon as possible. However, all gift boxes get shipped out within 2 days, and on average take about 2-6 business days to arrive. Since our boxes ship from Hamilton, Ontario, some areas within Canada do take a little longer to arrive.

Please note that once all orders leave our office, we are not responsible for carrier delays. We know that the recipient of these boxes will feel so loved by your gesture, even if the gift is unfortunately delayed. 

All sales are final.

Given the nature of the business and system for sourcing products, we are unable to provide refunds at this time.

If you receive products that are damaged, please email us within 24 hours at info@vinebox.ca to rectify the issue.

*Please include your name, order number if possible, and pictures of the damage to better assist you.