frequently asked questions

  • Unfortunately we do not ship outside of Canada at this time. As we expand, we will consider shipping internationally.

  • All of our boxes ship within 2 business days. Orders placed on the weekend will ship on the Monday. We do not ship on national holidays.

  • Once shipped, orders may take anywhere from 2- 4 business days to arrive at the destination with our designated courier.

  • We made the deliberate choice to use separate shipping boxes. This keeps the contents hidden for the recipients who prefer to keep their experiences private.

  • We’re sorry to hear this. We pack each box very carefully, but sometimes accidents happen during transit. Please contact us at info@vinebox.ca within 24 hours with pictures of the damaged box and order number if possible so we can rectify the issue.

  • We are happy to customize a personal message on the card for you. Unfortunately we do not offer a build-your-own box option at this time, but are working on this for the future!